职位描述
岗位职责：
Represent Microsoft and communicate with APJ Microsoft Cloud customers, mostly Thai customers.
Manage relationships with multiple customers, partners and collaborate with MS people;
Use standard processes, implement existing diagnosis methods, solutions/workarounds to effectively deal with issues to help customers achieve MS Cloud products deployment and customer satisfaction;
Drive active users on Microsoft Cloud products;
Document incidents, report customer suggestions and issues to Microsoft.
任职要求：
Excellent Thai;
Fluent English written and oral skills (CET 6 or equivalent);
Basic technical skills in Windows Operating systems/Networking/Exchange Server/SharePoint Server/Lync Server products, O365 technical background is a plus;
Good understanding of Korea culture, ability and patience to serve Korean customers;
Ability to do file localization;
Good grammar and spelling in written communications;
Ability to multitask among multiple customers and applications;
Ability to work with complex procedures and program guidelines;
Patience and Empathy in customer interactions;
Active listening skills;
Inbound customer service skillset in field of software technologies;
企业介绍
上海微创软件，作为中国领先的ITO和BPO服务提供商，多年来持续为众多行业领先公司提供专业的技术和服务解决方案，所涵盖的领域包括高科技、通信、制造业和分销与零售业。
2002年，微软公司与上海市政府共同投资创立微创软件，目前全球共有11处主要的运营中心，其中在中国有7处，分别位于上海、北京、深圳、苏州、北海、重庆与常州，另有4处国际分公司位于美国西雅图、日本东京、大阪和欧洲瑞典。微创的客户遍布全球，其中外国客户包括美国的微软、英特尔、惠普、DSM、Wal-Mart和Atheros公司等，中国的客户有中国电信、中国移动、华为、联想、盛大网络等。微创软件同时也是微软在中国的最佳VAR和LAR之一。
我们的全国、全球版图正在扩张，我们期待优秀的你加入我们。
公司网址：www.wicresoft.com
