Respond to guest requests for special arrangements or services (e.g., transportation, reservations,) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks.
应对客人提出的特殊安排或服务(例如,交通,预订),做出安排或确定恰当的提供者。应对客人的独特的需求并跟进确保达到满意。收集,整理,提供关于酒店和周边地区的信息,包括特别的会议和活动。当有需要为客人解决电话,要求或问题时,联系恰当的个人或部门(例如,礼宾员,客房部)。查阅每日的交班本,在交班本中做好记录。
"1.Ensurea smooth flow of traffic in front of the hotel. 保证酒店入口交通的畅通
2.Welcomes guest andassists with baggage to the front desk 欢迎抵达宾客并协助客人行李到前台
3.Storesluggage and issues claim checks as requested 为客人提供行李寄存并发放行李牌
4.Arranges taxis forguests when required 为客人提供出租车服务
5.Always have anumbrella accessible to assist guests to and from the entrance and their vehiclewhen required 及时便捷地为宾客提供雨伞服务"