Develop and maintain a regular pattern of sales calls
发展和保持定期进行销售拜访的模式
Prepare and execute action plans which increase reservation sales and associated business
准备和执行增加预订销售和相关业务的工作计划
Record and process reservations made by phone/fax/email
记录和处理通过电话，传真，电子邮件进行的预订
Accept wait list reservations
接受等候单上的客人预订
Process amendments to reservations such as extensions, early departures, etc
修改延期和提前离店等特殊情况的预订记录
Manage “no show” reservations by investigation and recording of same
调查和记录未按预订抵店的预订情况
Record special billing arrangements for groups and conventions
对团组或会议的特别账单安排进行记录
Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
与前厅部经理或财务经理联系要求信用审批的预订事宜
Maintain knowledge of special rates/ offers/ promotions
掌握关于特价，酬宾，促销活动的信息
Monitor reservation levels and inform Managers of current and future occupancy rates
监测预订情况，并向经理通报目前和将来的入住率
Prepare reports as requested (eg to travel agents, business houses etc)
按照要求准备报告（如给旅行代理人和商业机构的报告等）
Prepare reservation sales reports
准备预订销售报告
This position is to assist the Front Office Manager in the management of the reservations team and accurate recording and processing of reservations and the maximization of room sales through pro-active selling techniques.
这一职位负责协助前厅部经理管理预订部整个团体, 保证预订的流程和录入数据的准确性, 并且通过积极的销售技巧使客房销售额达到最大化.
1.Responsible for deputizing the Front Office Manager, ensuring the maximization of room revenue and profit and maintaining a consistently high standard of customer service within the department.
对前厅部经理负责, 确保房间收益最大化, 并且保持部门内部始终如一的高标准服务.
2.Assists in supervising, training, co-ordination and directing all aspects of Reservation Department.
协助预订部的管理, 培训, 协调及指导等各方面的工作.
3.Ensures implementation of all instructions coming from Front Office Manager.
确保前厅部经理传达的所有指示的执行.
4.Ensures a consistent high standard of presentation is maintained for both the department and its personnel.
确保部门及员工的持续良好的出勤率.
5.Maximize room sales and revenue for the hotel. UP selling belongs to highest priority.
酒店客房销售额及收益最大化. 优先考虑upselling
6.Ensure a sales attitude is adopted at all times and maintain and awareness of all sales opportunities within the hotel.
确保随时保持一个销售意识, 不放过任何一个销售酒店产品的机会.
7.Assists in the preparation of statistical, performance and forecast reports as required to facilitate annual budget preparation.
按需要协助年度预算准备工作的数据整理, 演示及预测报告.
8.Reviews and approves departmental work schedules.
复查及批示部门的工作安排表.
9.Check previous days figures and communicate them to the reservations team.
核查前日酒店销售情况, 并对此跟团体成员进行沟通.
10.Distribute inquiries for the day.
分派当天工作
11.Maintain a high level of communication with major sources of business and advised the management of feedback where necessary.
保持与重要客户的良好沟通并在必要时给经理进行反馈建议.
12.Check Peaks and Danger days on a weekly basis and advise the Front Office Manager of any changes or trends relating to business.
查看一周内的高峰及低谷日, 并且就生意的发展趋势及变化跟经理进行反馈.
13.Ensure all refused business is recorded with reasons for refusal.
对所有被拒绝的订单都了解其被拒绝的原因并进行准确纪录
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